BEST IT HELP DESK SOFTWARE SERVICE PROVIDER
SERVICE DESK PLUS IS A GAME CHANGER IN TURNING IT TEAMS FROM DAILY FIRE-FIGHTING TO DELIVERING AWESOME CUSTOMER SERVICE. IT PROVIDES GREAT VISIBILITY AND CENTRAL CONTROL IN DEALING WITH IT ISSUES TO ENSURE THAT BUSINESSES SUFFER NO DOWNTIME. FOR 10 YEARS AND RUNNING, IT HAS BEEN DELIVERING SMILES TO MILLIONS OF IT FOLKS, END USERS, AND STAKEHOLDERS ALIKE.
BUILT TO SUPERCHARGE YOUR IT HELP DESK
INCIDENT MANAGEMENT
REDUCE OUTAGES, IMPROVE AGENT PRODUCTIVITY, MEET SLAS, AND MANAGE THE COMPLETE LIFE CYCLE OF YOUR IT TICKETS.
PROBLEM MANAGEMENT
CLASSIFY, ANALYZE, AND TAKE PROBLEMS TO CLOSURE. ANALYZE THE ROOT CAUSE AND REDUCE REPEAT INCIDENTS IN YOUR IT.
CHANGE MANAGEMENT
STREAMLINE PLANNING, APPROVAL, AND IMPLEMENTATION WITH AUTOMATED WORK FLOWS. ENSURE THAT THERE ARE NO MORE UNAUTHORIZED OR FAILED CHANGES.
ASSET MANAGEMENT
DISCOVER, TRACK, AND MANAGE YOUR IT HARDWARE AND SOFTWARE ASSETS IN ONE PLACE. OPTIMIZE ASSET UTILIZATION, AVOID VULNERABILITIES, AND ENSURE LICENSE COMPLIANCE.
SERVICE CATALOG
CREATE AND PUBLISH YOUR SERVICE CATALOG WITH CUSTOM SERVICE LEVEL AGREEMENTS (SLAS) AND MULTI-STAGE APPROVALS. ENSURE BETTER END USER SATISFACTION AND BETTER VISIBILITY FOR IT.
CMDB
TRACK AND MANAGE ALL CONFIGURATION ITEMS AND MAP THEIR RELATIONSHIPS AND DEPENDENCIES. VISUALLY ANALYZE THE IMPACT OF CHANGES AND OUTAGES FOR INFORMED DECISION MAKING.
POWERFUL REPORTING
USE CANNED AND CUSTOM REPORTS TO GAIN THE RIGHT INSIGHTS. MONITOR THE HEALTH OF YOUR IT HELP DESK PERFORMANCE USING REAL-TIME AND CUSTOMIZABLE DASHBOARDS.
IT PROJECT MANAGEMENT
CREATE PROJECTS, MANAGE RESOURCES, AND TRACK PROGRESS. INTEGRATE IT PROJECTS WITH REQUESTS AND CHANGES TO FINE-TUNE OVERALL IT SERVICE DELIVERY.
